Privacy Policy
Last updated: February 23, 2026
KinetiX ("we," "our," or "us") operates the kxflow.io website and the KinetiX web application at app.kxflow.io. This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect the following types of information:
- Account Information: When you create an account, we collect your name, email address, company name, and password.
- Business Data: Inventory data, parts catalogs, truck assignments, audit records, customer information, invoices, and estimates you enter into KinetiX.
- Usage Data: We collect analytics about how you use the platform, including page views, feature usage, and session duration via Google Analytics.
- Device Information: Browser type, operating system, and device type for compatibility and performance optimization.
2. How We Use Your Information
- To provide and maintain the KinetiX platform
- To process your inventory, CRM, and financial data as directed by you
- To improve our platform features and user experience
- To send important service notifications (e.g., low stock alerts, audit reminders)
- To provide customer support
3. Third-Party Integrations
When you connect KinetiX to third-party services, data is shared as follows:
- QuickBooks Online: Customer data, invoices, estimates, and financial records are synced between KinetiX and your QBO account.
- Housecall Pro: Pricebook data, employee information, and job records are synced via the HCP API.
- Google Analytics: Anonymous usage data is collected to improve our website and platform.
We do not sell your data to third parties.
4. Data Storage & Security
Your data is stored securely using industry-standard encryption. We use HTTPS for all data transmission. Business data stored in KinetiX is associated with your company account and is not shared with other users or companies.
5. Cookies
We use cookies and similar technologies for authentication, session management, and analytics. You can control cookie preferences through your browser settings.
6. Data Retention
We retain your account and business data for as long as your account is active. If you delete your account, we will remove your data within 30 days, except where retention is required by law.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Export your business data
- Disconnect third-party integrations at any time
- Close your account
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notification.
9. Contact Us
If you have questions about this Privacy Policy, contact us at [email protected].